Privacy Policy

At Kokoro Cleaning Service, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, engage our services, or communicate with us.

1. Information We Collect

We may collect personal information from you when you:

• Request a quote or book our services (e.g., name, email address, phone number, home address).
• Visit our website (e.g., IP address, browser type, and cookies for website analytics).
• Communicate with us via email, phone, or online forms.

2. How We Use Your Information

The information we collect is used to:

• Provide and manage our cleaning services.
• Process payments and communicate with you regarding service updates.
• Improve our website’s functionality and user experience.
• Respond to your inquiries or feedback.
• Send promotional offers or updates with your consent.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Trusted service providers who assist us in delivering services (e.g., payment processors or IT support).
• Legal authorities if required by law or to protect our rights and comply with legal obligations.

4. Data Security

We implement strict security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Opt out of receiving marketing communications from us.
• Request details about the information we collect and how we use it.

6. Cookies

Our website uses cookies to improve your browsing experience and analyze website traffic. You can manage cookie preferences through your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective immediately.

8. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at:

Kokoro Cleaning Service

Email: contact@kokorocleaning.net

Phone: 702-710-1201

 

Terms and Conditions

Disclaimer: Important Information for Your Cleaning Service

• Initial Walkthrough: We require an initial walkthrough with you before our cleaners start the job. This helps clarify your specific needs and ensures we understand all areas to be cleaned. It is crucial to set the right expectations and avoid misunderstandings. 
• Final Walkthrough: We require a final walkthrough with our cleaners before they leave to ensure everything meets your expectations. This is crucial for verifying that all areas have been cleaned to your satisfaction. However, If you are not available for the final walk through, we do not guarantee that all areas will meet your expectations. 
• Handling Missed Areas: If an area is missed, and you require us to return for correction, please do not clean that area yourself. We will require the pictures and Contact us at 702-710-1201 immediately, and we will arrange to fix it at no additional charge.
• Additional Work or Scope Changes: Any additional work or changes in scope not previously discussed or agreed upon will incur extra fees. This policy ensures that we fairly compensate our service providers for their time and expertise.

    Thank you for your understanding and cooperation in helping us deliver the best possible service.